Return Policy
Last Updated: 11 July 2025
At Star Copy General Trading LLC, we want you to be satisfied with your purchase. If you are not happy with your item, you can return it within 7 days of receiving it.
1. Return Conditions
– Returns must be requested within 7 calendar days from the delivery date.
– The item must be unused, undamaged, and in its original packaging.
– Proof of purchase (invoice or receipt) is required for all returns.
2. How to Return
– Contact us at info@starcgt.com or call +971 4546 3700 to initiate the return process.
– Provide your order number and reason for return.
– Our team will provide return instructions and address details.
3. Return Shipping
– The customer is responsible for the return shipping cost unless the item received is damaged or incorrect.
– Items must be securely packed to avoid damage in transit.
4. Non-Returnable Items
– Custom-made, used, or damaged items are not eligible for return.
– Items returned after 7 days will not be accepted.
5. Contact Information
If you have any questions about returns, please contact us:
Star Copy General Trading LLC
B-32, Al Mulla Warehouse,
Industrial Area 1, Al Qusais,
P.O. Box No: 381254, Dubai, UAE