Our Mission:
Star Copy has an entire crew of honest professionals that strive around the clock to make our services the best from the better. They always ensure to have a successful and profitable experience.
In order to ensure that you receive value for your money, we make sure that every item before delivery is thoroughly checked and tested. It is imperative to our business that we maintain honesty; not every machine can be considered “perfect”.
An important distinction is that we call a scrap a scrap and a parts machine a parts machine! We handle all of our own machines and conduct thorough testing to ensure you are getting what you paid for. Keeping our customers happy is one of the top priorities at Star Copy. We offer exceptional customer service to everyone who picks up the phone.
We understand that the value we offer is in our ability to help our dealers and vendors be more profitable.
Our Guarantee:
We want you to feel secure in your decision to trust Star Copy. At our platform, you will find the most complete and comprehensive guarantee in the industry. Each machine is different in configuration and condition. You expect to pay based on reasonable expectations and representation.
Each member at Star Copy is not in a hurry to sell “boxes”; our goal is to build long lasting relationships. We want you to feel secure in your decision to trust Star Copy. Get started with us now.
Cosmetic condition – condition will be as represented in these categories;
Copy Quality – copy quality will be as represented in the following categories;
Mechanical condition – mechanical condition will be as represented in the following categories;
Consumables – we make no representation or guarantees as to the condition or viability of drums, fuser rollers, feed rubber, bushings, bearings, or any other consumable components.
Service codes – we will disclose any service codes on the equipment. Beyond that it is the buyer’s responsibility to research the codes prior to purchase and determine the acceptability of the machines based on the codes and the inherent risks associated with those codes.
Common Carrier Delivery and Padded van service – Customers must check the overall outside condition of equipment being received and note any physical damages on the CopEx Damaged Equipment form and the shippers BOL. Notify CopEx immediately of any damages so we may process the claim quickly. Send Damaged Equipment form and BOL to info@starcgt.com. Whenever possible, take digital pictures before and after unwrapping.
72 Hour policy – we request that you unwrap, examine and test all equipment within 72 hours of receipt. Report any problems immediately. This guarantee will be in effect provided we are notified within the 72 hour time frame even if the actual resolution takes longer. We cannot address problems reported days, weeks or months after the equipment has been in your possession.
We want your experience with CopEx to be pleasurable and profitable. We do our best to accurately represent everything we sell. In the event that we fail, and in consideration of the conditions above, we will offer you a credit, replacement or refund with no hassle and no delay.