Return & Refund Policy
Return & Refund Policy
At Star Copy, customer satisfaction is our top priority. If you’re not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have Exchange possible with in 7 days to return an item from the date you received it.
To be eligible for a return:
The item must be unused and in the same condition as received.
The item must be in the original packaging.
You need to provide proof of purchase (e.g., receipt or order confirmation).
2. Non-Returnable Items
Some products or services may not be eligible for returns, including:
- Custom or personalized orders.
- Digital downloads or electronic files.
- Sale items or promotions.
3. Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If approved:
A refund will be processed to your original method of payment.
Refunds may take up to Exchange possible with in 7 days to reflect in your account.
4. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company (it may take time before your refund is officially posted).
If you’ve done all this and still haven’t received your refund, please contact us at [Contact Email].
5. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, send us an email at [Contact Email] and send your item to: [Business Address].
6. Shipping Returns
To return your product, you should mail it to: [Business Address].
Shipping costs for returns are the responsibility of the customer unless the return is due to our error (e.g., receiving a damaged or incorrect item).
Shipping costs are non-refundable.
7. Contact Us
If you have any questions on how to return your item, feel free to contact us at [Contact Information].
